Solutions Design Lead

Major Accountabilities

• Support Patient/Customer Journey mapping, pain points identification and prioritization.
• Support Commercial and Marketing teams, identifying possible solutions based on customer needs and feedback, facilitating processes from a practical field perspective and aiming successful implementation.
• Support the design and development of Solutions.
• Select the most appropriate solution from the solution portfolio, based on needs identified by the customer and marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence), and customer feedback.
• Customize solutions to suit the needs of Novartis and customer base.
• Support the Digital Medicines strategy by implementing digital solutions.
• Continuous interaction with multiple stakeholders; internally (Business Areas, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc).
• Interact with external vendors, identifying project/ solution needs and supporting during the deployment stage.
• Partners with customers to collect information and gather insights to support solution design.
• Provide input into development of KPIs, especially as it relates to feasibility of measurement and optimal collection frequency.
• Monitor solutions implementation, implement corrective measures and measure impact, providing timely feedback to respective stakeholders
• Interact with others in a positive and constructive way, being open to diversity and aligned with corporate guidelines, in order to guarantee Novartis has a working environment free from all forms of discrimination and harassment as well as contributing to a positive and inclusive working environment.
• Work within Integrity and Compliance policies and ensure those around him/her do the same, complying with job Excellence Standards to contribute to the alignment with Novartis Global procedures and objectives.

Additional Specifications

Key Performance Indicators (KPIs)

• Brand Sales
• Patient Journey Optimization: 2xFaster, 2xMore and 2xLonger
• Customer experience: NPS

Ideal Background

• University degree preferably in economics, business and administration, life-sciences or Digital Marketing

Education & Qualifications

• University degree in Business and Administration, Economics or Scientific.
• Experience in service design/lean methodologies being a plus 
• Advance degree in Life science and/or MBA as a plus  

Languages

• Local language
• Fluent in English

Experiences and requirements

• Experience in marketing, customer experience, lean consultancy, digital and data.

• Track record of highly successful delivery and positive performance results 
• Reliable self-starter, proactive, initiator, change agent. 
• Demonstrable leadership skills and experience engaging with and introducing innovation into HCS 
• In depth knowledge of customer/marketplace and key dynamics 
• He/she must be comfortable working as the first employee in this new organization; in other words, a hands-on, roll up the sleeves approach will be essential 
• Travel as required 
• While entrepreneurial, ability to maintain the highest degree of integrity, represent the company’s high ethics, moral behavior, and professionalism. 
• The highest ethics and moral standards; unquestioned integrity needed for the complexity of this role 
• International mobility preferable 
• Cross-functional experience