摘要
About the Role
- Responsibilities and Required Technology Skills:
- Deploy and administer Cloud infrastructure (Azure or GCP) using IaaC tools such as Terraform, YAML, ARM to automate Cloud Infrastructure deployments following DevOps Methodologies.
- Provide technical support to Cloud Platform Users to diagnose and resolve issues related to deployments, network connectivity etc. to minimize downtime and improve system reliability.
- Implement and optimize ITIL-based ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management.
- Track and manage incidents & Changes where applicable, including: Identify, log, categorize, prioritize, resolve incidents and raise a problem if required.
- Ensure compliance with global ITSM and Operational processes and procedures to maintain system integrity.
- Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
- Execute assigned tasks within given timeframes, prioritize work effectively, and manage multiple responsibilities simultaneously
- Additional Skills:
- Basic Knowledge of agile (i.e., scrum, Kanban) methodologies and comfortable with working as part of an agile team.
- Able to write the technical/user documentation.
- Able to adapt to a fast-paced work environment with minimal supervision.
- Capable of adhering to instructions and working efficiently within a team environment.
- Problem Solving: Ability to analyse and resolve complex Cloud infrastructure resource and application deployment issues.
- .BASIC QUALIFICATIONS:
- Bachelor’s degree in computer science, Information Technology, or any other equivalent field.
- Minimum 2-3 years of work experience in infrastructure development or in Cloud Technologies (Azure/GCP).
- Fair understanding of cloud computing concepts and technologies, preferably with practical experience working with one or more cloud platforms (Azure, GCP).
- Experience with continuous integration & deployment tools, such as Jenkins, Azure DevOps and GCP Cloud Build
- Good knowledge and hands-on experience with programming languages such as Python and scripting languages like PowerShell/Bash.
- Familiarity with ITSM concepts and ITIL framework.
- Excellent English communication skills (both written and verbal)
Certification:
Mandatory (Any one)
- Azure Fundamentals (MAZ900)
- GCP - Associate Cloud Engineer
- ITIL v3/v4 Foundation Certification is a plus but not mandatory.
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