摘要
To do this, we are optimizing and strengthening our processes and ways of working. We are investing in new technologies and building specific therapeutic area and platform depth and capabilities – all to bring our medicines to patients
even faster.
We are seeking key talent, like you, to join us and help give people with disease and their families a brighter future to look forward to.
Apply today and welcome to where we thrive together!
About the Role
This role offers hybrid working, requiring 3 days per week/12 days per month in our White City, London office.
Major Accountabilities:
- Provide first line systems and end user support e.g. incident management and service request management (including assessing, resolving or escalating
technical issues). - Facilitate communication and collaboration between RA Ops and NBS IT in matters pertaining to, RA owned applications, such as monitoring problems and summarizing activities for reporting to management.
- Coordinate with 2nd level support to address escalated System issues.
- Prepare user manuals, working instructions and training materials as appropriate, ensure training are recorded and records maintained in the relevant Novartis quality system.
- Participate in RA project initiatives involving, but not limited to, requirements gathering and analysis, migration, and deployment activities.
- Participate in validation and implementation activities for system upgrades and functionality enhancements as appropriate.
- Liaise with internal stakeholders to map business models, existing systems and establishes scope, business priority for change initiatives of small and medium size and complexity.
Essential Requirements:
- BS or MS degree in Computer Sciences or Life Sciences or a relevant discipline.
- Fluent in English (Strong oral and written skills required).
- Systems related experience in Pharma (preferably in a Regulatory environment) or related industry.
- Working knowledge with RA relevant computer programs and systems with demonstrated ability to learn and train others on new systems quickly.
- Basic knowledge of the worldwide Health Authority submission formats as well as the overall drug development process and related document requirements is desirable.
- Knowledge and experience with eCTD, IDMP, Publishing Standards and applicable related tools is desirable.
- Knowledge of ticketing tools, validation tools and concepts of GxP Software Development and testing is desirable.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
