摘要
About the Role
Key Responsibilities
1. Architectural Solution Development and Implementation with Governance
• Plan, manage, and develop Omni-channel business strategies to meet the growth goals aligned with our TA (Therapeutic Area) strategy and priorities thru innovate customer journey with customer centric approach – locating & cultivating diversified opportunities to improve overall customer experience.
• Develop architectural solutions for TA’s business areas and support architectural services and governance activities, focusing on systematic readiness management of each Epic for ICE (New way of working in commercialization) implementation to achieve omnichannel capabilities that meet TA's business demands.
• Propose scaling up to other brands/TA by leveraging existing systems/solutions and utilizing architectural patterns to recommend the optimal use of technical platforms in support of comprehensive solution architecture design.
• Develop and implement solutions using both software and hardware technologies
2. Platform Adoption and Operation
• Establish platform adoption and operation strategies by developing business solutions that align with the company's goals and strategies.
• Analyze the latest technology trends and propose platform solutions based on these insights.
• Analyze performance following platform adoption and propose continuous improvement measures.
3. Communication and Collaboration
• Communicate with CRM and data scientists, TA, and the global MarTech team to enhance data connectivity and system integration/expansion through CRM and MDM, thereby driving personalized customer experiences.
• Collaborate with various local and global internal departments (marketing, IT, CRM, etc.) and external parties (vendors and partners) to execute projects effectively.
4. Change Management
• Establish and execute the company's change management strategy, fostering a culture that embraces change.
• Host change management training and workshop to enhance employees' ability to accept change
• Collect feedback on changes and continually adjust and improve based on this feedback.
Essential Requirements:
• Advanced knowledge on Multi-channel or Omni-channel marketing, preferably in Pharma more than 3yrs +
• Relevant experience in IT, software development, or project management, preferably in Pharma more than 7yrs +
• Strategic thinking and adapt problem-solving abilities
• Excellent communication and collaboration capabilities
• Keen interest and willingness to engage with the latest technology trends
• Expertise in change management and organizational development
• Fluency in both English and Korean
Preferred Qualifications
• Experience managing large-scale, multi-stakeholder projects, preferably in an international context
• Familiarity with diverse technology/platform/system stacks (i.e., Salesforce, Veeva CRM, Portal site, SNS, etc.)
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
